Refund policy

Last updated: November 11, 2026

This policy covers purchases made from sztuojian at https://sztuojian.com.

1. Return Period and Item Requirements

You may ask to return an item within 30 calendar days of delivery. Return requests may be made because an item does not fit, is no longer wanted, arrived damaged or defective, or is not the item ordered.

For a size-related or change-of-mind return, the item must be unworn, unwashed, and unused. It should be in its original condition, with its original tags attached and packaging included where provided. Please provide your order number or other proof of purchase.

These requirements do not restrict your ability to report damage, a defect, or an incorrect item, or to exercise rights available under applicable law.

2. Starting a Return

Email hello@sztuojian.com with your order number, the item you want to return, and the reason for the request.

For an item that is damaged, defective, or incorrect, please attach photos if reasonably available. We’ll review the request, send you return instructions, and arrange return shipping at our expense.

Please wait for our instructions before mailing anything back. This allows us to identify your order and organize the return shipment.

Return address
sztuojian
159 Lytton Acres Dr
Dale, TX 78616
United States

3. Return Shipping Charges

We pay return shipping for eligible returns. There are no restocking or return handling fees.

Standard U.S. outbound shipping is free, so there is no original standard shipping charge to subtract from a refund.

4. Review and Refunds

We’ll inspect returned items within 3 business days after receipt and let you know the result. If we can’t accept a return, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the item. The refund will cover the amount paid for the accepted returned items, including refundable taxes where applicable. Any discount will be reflected in the amount you paid.

The time to initiate a refund may differ from the time it takes for funds to appear in your account. Processing times depend on your bank or payment provider. If the refund has not appeared after the provider’s stated processing period, contact hello@sztuojian.com and we’ll help trace it.

5. Damaged, Defective, Incorrect, or Missing Orders

If an item arrives damaged, is defective or incorrect, or an item is missing from your order, email hello@sztuojian.com. We’ll investigate and arrange an appropriate solution, such as a replacement or refund. We won’t charge shipping costs to correct an error on our part.

A reasonable review of the issue does not restrict any rights you may have under applicable law.

6. Exchanges

If you’d like a different size or item, contact us first. We’ll explain the available options and how to proceed before you send anything back.

If an exchange can’t be arranged, you may request an eligible return and place a separate order.

7. Cancelling an Order

To request cancellation, email hello@sztuojian.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, please use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies provided by applicable law.

8. Contact

sztuojian
159 Lytton Acres Dr
Dale, TX 78616
United States

Email: hello@sztuojian.com
Website: https://sztuojian.com