Shipping policy

Last updated: November 11, 2026

1. Where We Ship and Shipping Charges

We currently deliver within the United States. Standard shipping is free for all U.S. orders. We are unable to ship internationally at this time.

2. Order Handling

Once your order is confirmed and payment has cleared, please allow 1–2 business days for us to prepare and dispatch it.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. The time needed to prepare an order is not included in the carrier’s transit time.

3. Delivery Estimates

Carrier transit typically takes an estimated 5–10 business days after dispatch. From order confirmation, our target delivery window is 6–12 business days, including processing.

These timeframes are estimates, not guaranteed delivery dates. Weather, carrier interruptions, holidays, or other events outside our control may affect arrival. If a substantial delay affects your order, we will share the information available and any resolution options required by applicable law.

4. Dispatch Address

Orders are dispatched from:

sztuojian
159 Lytton Acres Dr
Dale, TX 78616
United States

5. Shipping Notifications

We’ll send shipping details to the email address entered at checkout. When tracking is available, the notification will include it. It may take a little time for the carrier to show the first tracking scan.

6. Address Changes and Delivery Issues

Please review your shipping address before submitting an order. If you spot an error, email us as soon as possible at hello@sztuojian.com. We’ll check whether the address can still be updated before the order is dispatched.

If a shipment seems lost, arrives damaged, or is marked delivered but you can’t find it, contact us at hello@sztuojian.com with your order number. We’ll look into the matter with the carrier and determine an appropriate resolution based on the circumstances and applicable law. A carrier’s delivery status alone does not automatically resolve a claim.

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving it. We pay the return shipping costs. Contact us before sending anything back so we can provide return instructions and arrange shipping at our expense.

For return steps and refund timing, please see our Return and Refund Policy.

8. Store Operator and Contact

This website is operated by sztuojian.

159 Lytton Acres Dr
Dale, TX 78616
United States

Email: hello@sztuojian.com
Website: https://sztuojian.com